Hi! Sorry to hear you had an issue with your order. What type of problem did you experience?

Which items were missing from your order?

What was the approximate value of the missing items?

What items were incorrect in your order?

What was the value of the incorrect items?

Please describe the issue you experienced.

Based on the value, we can offer:

A full refund will be processed to your original payment method.

A partial refund will be processed to your original payment method.

A credit has been added to your account for your next order.

A manager will review your case and contact you within 24 hours.

How would you rate your experience with our resolution process?

Would you like to add any additional comments?

Thank you for your feedback. We appreciate your patience and understanding.